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TRIPLTEK 8 PRO Support
- 01NO, you do not need a SIM card to fly your drone. If you like to have the area data maps where you are flying, you can download the area map with a WIFI or Hotspot connection and turn off the connection after the download is complete and fly. You will know the download has been complete when you click on the Map icon on the drone APP and you can see the Map data.
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- 03Please watch this video to install a SD card. If after watching the video your SD card is not detected. Please pay attention to the 1.34 minute in the video. Do not select the option 1 "Use for extra phone storage". SELECT OPTION 2 " Use for Portable Storage" If you selected the 1 Option. Please remove the SD card from the T8 PRO. Then go to SETTINGS>STORAGE> Select the SD card and click Forget SD Card. Now you can install the SD card again and select the Option 2.
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- 07You can download the last DJI Fly APP version from dji.com Download Center section. On your TRIPLTEK open the Browser and go to https://www.dji.com/downloads?site=brandsite&from=nav Here are the steps: 1 Open Google Chrome 2 Go to dji.com 3 On the top right corner you will see 3 lines, click on that 4 Go to Support>More Services> Download Center 5 Click on DJI APPs 6 Click on the DJI FLY APP 7 Click on Download Android APK 8 Click yes you want to download. When the DJI FLY finished downloading click on install We also recommend to download the DJI Mimo APP to play and edit your videos
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- 10For Windows Computer: 1-Unlock your phone. 2-With a USB cable, connect your phone to your computer. 3-On your phone, tap the "Charging this device via USB" notification. 4-Under "Use USB for," select File Transfer. 5-A file transfer window will open on your computer. Use it to drag files. 6-When you're done, eject your phone from Windows. 7-Unplug the USB cable. For other systems and additional questions refer to: https://support.google.com/android/answer/9064445?hl=en#zippy=
- 11The TRIPLTEK 8 PRO has been tested and it is working with: - The DJI Matrice 300RTK Smart controller Enterprise - The DJI Inspire 2 Cedence controller - The Matrice 200 series Cedence controller We have also available an adapter bracket for the T8 PRO for these controller you can check it here https://www.tripltek.com/product-page/bracket-for-dji-crystalsky-mount-for-tripltek-8
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- 23For Windows Computer: 1-Unlock your phone. 2-With a USB cable, connect your phone to your computer. 3-On your phone, tap the "Charging this device via USB" notification. 4-Under "Use USB for," select File Transfer. 5-A file transfer window will open on your computer. Use it to drag files. 6-When you're done, eject your phone from Windows. 7-Unplug the USB cable. For other systems and additional questions refer to: https://support.google.com/android/answer/9064445?hl=en#zippy=
- 24This issue is related to the cable. Due to the reccesed conector on the Tablet, sometimes the cable is not getting all the way in. On some cables the outside diameters are thicker in dimension thus giving a false feeling of being connected to the unit when in fact you are connected to nothing. Please use the cable USB to USBc in the box to connect you controller to the tablet. You can also learn more about the cables to use on this thread https://autelpilots.com/threads/tripltek-t7121-pro-cable-connection.7522/
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- 27NO You do not need a carrier service to fly a drone. The APPs to fly drones only need data to show the detailed area map. You can download the area map before you go to fly or just connect the Tripltek to your smartphone hotspot at the time you are flying to get the detailed area map, and turn off the connection after the download is complete and fly. You will know the download has been complete when you click on the Map icon on the drone APP and you can see the Map data.
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- 29Yes! All TRIPLTEK models work as a SMARTPHONE to receive an place calls. You can watch an installation video here: https://youtu.be/j8M75zq3V7M You will need to ask them for a SIM card for an unlocked SMARTPHONE (no for a Tablet) . Place the activated SIM card for SMARTPHONES into the TRIPLTEK, restart it and It will get data and phone calls at 4G speeds.
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- 33Yes, All TRIPLTEK models work as a SMARTPHONE to receive an place calls. You can watch a installation video here: You will need to ask them for a SIM card for an unlocked SMARTPHONE (no for a Tablet) . Place the activated SIM card for SMARTPHONES into the TRIPLTEK, restart it and It will get data and phone calls at 4G speeds.
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- 36Yes! All TRIPLTEK models work as a SMARTPHONE to receive an place calls. You can watch a installation video here: https://youtu.be/CeW01Uh2Ifk You will need to ask them for a SIM card for an unlocked SMARTPHONE (no for a Tablet) . Place the activated SIM card for SMARTPHONES into the TRIPLTEK, restart it and It will get data and phone calls at 4G speeds.
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- 38Please download the Compass APP click here. Install the APP on your TRIPLTEK. When you try to calibrate the compass , do not have any devices around like smartphones or other electrical/magnetic devices. Once you have the APP LONG PRESS to calibrate. Standing in an open place, with the device screen facing the sky, draw a figure of 8 on the device, 2 times, then face the screen to yourself and draw the figure 8 again 2 times. then press the check down below to see the compass. Go around with the Calibrate APP Compass open and check if it is working fine The Tablet is very sensitive, you can do this test: place the tablet on a table with the Calibration APP open on the compass screen , when you see the compass is stop take your smartphone close by the tablet and you will see the compass became crazy, take your phone out of the way and the compass should return to the same position it was before you get the smartphone close by. Do the same test with your equipment to check if something is affecting the compass. If after all your compass is still not working fine , please contact us and we provide you with a firmware update to solve the issue
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- 44You may need to receive a firmware update. Connect the T8 PRO to WIFI and go to Settings>About phone>Wireless Update When you finish the update your T8 PRO version should be: T852120211026_202111026-2049 T8 PRO is capable of 3D Compass. You can download the APP below with the Play Store: Compass Steel 3D (No ads) https://play.google.com/store/apps/details?id=com.simplywerx.compass3d&hl=en_US&gl=US
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- 47Your Tablet is Google Play Protected Certificated from the factory. In case you do a Factory Reset you may need to register your device on Google Play Protected Certificate site. -On your Tablet Go to Settings>Apps & Notifications>See all apps>find "Google Play services">Permissions>make sure all permits are ON -Then go to the “Device ID APP” and copy the number under Google Service - Framework (GSF). -Using Google Chrome in your computer, sign in on your Goolge account and go to https://www.google.com/android/uncertified -Paste the number and press Register. -Reset your device and your device will be Google Play Protected.
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- 49In all the TRIPLTEK Models the Maximun Brightness is Sustained , and can be used for hours, in comparison, most smartphones can only reach peak brightness for a few seconds or a minute and they work at 3 times less sustained brightness the rest of the time. On this youtube channel you can see a brightness comparison with other phones like Iphone 12 and Samsung Note20: www.youtube.com/channel/UCDcfbEeka2_X9d1fvqn5Nvw/videos
- 50Please watch this video to install a SD card. If after watching the video your SD card is not detected. Please pay attention to the 1.34 minute in the video. Do not select the option 1 "Use for extra phone storage". SELECT OPTION 2 " Use for Portable Storage" If you selected the 1 Option. Please remove the SD card from the T8 PRO. Then go to SETTINGS>STORAGE> Select the SD card and click Forget SD Card. Now you can install the SD card again and select the Option 2.
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Frequently Asked Questions :
SD card and SIM card
- 01Please watch this video to install a SD card. If after watching the video your SD card is not detected. Please pay attention to the 1.34 minute in the video. Do not select the option 1 "Use for extra phone storage". SELECT OPTION 2 " Use for Portable Storage" If you selected the 1 Option. Please remove the SD card from the T8 PRO. Then go to SETTINGS>STORAGE> Select the SD card and click Forget SD Card. Now you can install the SD card again and select the Option 2.
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To download the TRIPLTEK user manual click here
II YOU CAN NOT FIND YOUR ANSWER ABOVE PLEASE CONTACT US
Contact Support
Customer support phone number +1 (954) 799-4014
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