TRIPLTEK 8 PRO  Support

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General Questions

How do I transfer files from my TRIPLTEK to my computer?


For Windows Computer: 1-Unlock your phone. 2-With a USB cable, connect your phone to your computer. 3-On your phone, tap the "Charging this device via USB" notification. 4-Under "Use USB for," select File Transfer. 5-A file transfer window will open on your computer. Use it to drag files. 6-When you're done, eject your phone from Windows. 7-Unplug the USB cable.

For other systems and additional questions refer to: https://support.google.com/android/answer/9064445?hl=en#zippy=




How can I get more help using Android?


You can go to https://support.google.com/android to learn more about Android and Android APPs




I can not find DJI FLY APP on the Play Store


You can download the last DJI Fly APP version from dji.com Download Center section. On your TRIPLTEK open the Browser and go to https://www.dji.com/downloads?site=brandsite&from=nav Here are the steps: 1 Open Google Chrome 2 Go to dji.com 3 On the top right corner you will see 3 lines, click on that 4 Go to Support>More Services> Download Center 5 Click on DJI APPs 6 Click on the DJI FLY APP 7 Click on Download Android APK 8 Click yes you want to download. When the DJI FLY finished downloading click on install We also recommend to download the DJI Mimo APP to play and edit your videos You can watch a video here on how to install and run the DJI APP https://www.youtube.com/watch?v=IRRArH9UWMk




What is the function of the SOS button?


The SOS button can be programmed to wotk as a SOS function or to open other APPs or System Options. Refer to the User Manual for more information. If it is programmed as a SOS function, It will call to your prefered SOS number. You will need a SIM card with contract to use this function.




Where can I find the User Manual for my TRIPLTEK 8 PRO


The TRIPLTEK 8 inch User Manual is in your TRIPLTEK, you can find it on the APPs Menu. You can also download it from here : https://70746cce-07a7-4211-918d-24405e44b862.filesusr.com/ugd/5a9b50_83043d6e386e4138bded20d77709ac22.pdf?index=true




How can I mirror my Screen to a Wireless Monitor/Computer?


TRIPLTEK uses the standard Miracast to mirror or cast the screen on a Wireless Display Windows 10 devices and Apple devices. The Cast option is under Settings>Connected devices>Connection Preferences




Ultra high resolution video player is stuttering


To play ultra high resolution video smooth, please Download Total Commander - file manager APP from here https://play.google.com/store/apps/details?id=com.ghisler.android.TotalCommander&hl=en_US&gl=US




The Compass function is not working or it is not acurate


You may need to receive a firmware update. Connect the T8 PRO to WIFI and go to Settings>About phone>Wireless Update When you finish the update your T8 PRO version should be: T852120211026_202111026-2049 T8 PRO is capable of 3D Compass. You can download the APP below with the Play Store: Compass Steel 3D (No ads) https://play.google.com/store/apps/details?id=com.simplywerx.compass3d&hl=en_US&gl=US




How T8 send video to another HDMI device


Please check the video here: https://youtu.be/VSK_SDHi1ck




Is my drone controller charging the T8 PRO?


No, TRIPTLEK 8 PRO has a custom Android protocol to STOP the controller from sending power to the T8 PRO. You may see the charging message when the controller is connected because of the Android system event hough the T8 PRO is not charging.




Can T8 PRO be used as a Hotspot?


Yes, Yoiu can use your T8 PRO as a Hotspot and connect your devices to it through WIFI




Can I connect T8 PRO to my iPhone Hotspot?


Yes, You can connect your T8 PRO to your iPhone Hotspot through WIFI




What is the best way to get the video from my DJI on my T8 PRO?


Download the DJI Mimo APP from the DJI website . The APP will receive your drone video at the same time you are recording it and you will be able to edit and play the video. Here is the link https://www.dji.com/downloads?site=brandsite&from=nav




Do I need a SIM card to fly my drone with the T8 PRO?


NO, you do not need a SIM card to fly your drone. If you like to have the area data maps where you are flying, you can download the area map with a WIFI or Hotspot connection and turn off the connection after the download is complete and fly. You will know the download has been complete when you click on the Map icon on the drone APP and you can see the Map data.





SD and SIM Card Questions

My SD card is not recognized or I do not know how to install it.


Please watch this video to install a SD card. If after watching the video your SD card is not detected. Please pay attention to the 1.34 minute in the video. Do not select the option 1 "Use for extra phone storage". SELECT OPTION 2 " Use for Portable Storage" If you selected the 1 Option. Please remove the SD card from the T8 PRO. Then go to SETTINGS>STORAGE> Select the SD card and click Forget SD Card. Now you can install the SD card again and select the Option 2.




How do I install a SIM card?


https://www.youtube.com/watch?v=RDVQ7ULcOj0




How do I gain access to the content on a USB stick?





My T8 PRO does not read other devices formatted SD cards


T8 PRO is able to read other formatted cards like ExFAT or NTFS with a third party APP. You can download from here: https://play.google.com/store/apps/details?id=com.paragon.tcplugins_ntfs_ro&hl=en_US&gl=US





Frequently Asked Questions :

SD card and SIM card

My SD card is not recognized or I do not know how to install it.


Please watch this video to install a SD card. If after watching the video your SD card is not detected. Please pay attention to the 1.34 minute in the video. Do not select the option 1 "Use for extra phone storage". SELECT OPTION 2 " Use for Portable Storage" If you selected the 1 Option. Please remove the SD card from the T8 PRO. Then go to SETTINGS>STORAGE> Select the SD card and click Forget SD Card. Now you can install the SD card again and select the Option 2.




How do I install a SIM card?





How do I gain access to the content on a USB stick


https://www.youtube.com/watch?v=NP6noiKNfGE




My T8 PRO does not read other devices formatted SD cards


T8 PRO is able to read other formatted cards like ExFAT or NTFS with a third party APP. You can download from here: https://play.google.com/store/apps/details?id=com.paragon.tcplugins_ntfs_ro&hl=en_US&gl=US





To download the TRIPLTEK user manual click here

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Customer support phone number +1 (954) 799-4014